Termeni & Condiții

I. General

    1. The Site is operated by ProgressPlay Ltd (the "Company"), with registered address at Level 3 (suite no. 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara, Malta. The Company operates online games in accordance with Malta Gaming Authority, Licence Number MGA/B2C/231/2012 and is licensed and regulated by the Gambling Commission, License Number 000-039335-R-319313-010.
    2. These terms and conditions ("Termeni si conditii") govern your ("Tu", "Your" sau "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
    3. These Terms and Conditions incorporate Our privacy policy and by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy (You can review Our privacy policy by clicking here)

II. Definitions

    1. In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:
      • "£/$/€/kr" - shall mean the currency with which You registered Your Account.
      • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
      • "Jocuri" shall mean any of the games made available on the Site.
      • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities (inclusiv, dar fără a se limita la, (eu) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts), as well as breaking into the Site or attempting to do the same.
      • "Restricted Territories" shall mean the following countries: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, France, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Spain, Turkey and the United States of America and additional jurisdictions blocked by the Company at its sole discretion. This list may be amended by the Company, La discreția sa, from time to time.
      • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
      • "teren" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
      • "We", "Al nostru" sau "Us" shall mean the Company, and/or any subsidiaries, affiliates, employees, directors, officers, agents, suppliers, consultants and contractors.

III. Subordination to the Terms and Conditions and the Binding Effect Thereof

    1. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.
    2. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions prior to the changes coming into effect. If You do not wish to be bound by such amendment You must stop using the Site and Services. Should You wish to stop using the Site and Services following any change to the Terms and Conditions, You may withdraw all available funds and close Your Account in accordance with these Terms and Conditions.
    3. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.

IV. Who is Entitled to Participate

    1. You may only use the Services if You comply with all of the following:
      1. You are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher); in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence;
      2. You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method); și
      3. You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity.
    2. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
    3. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. În plus, if You deposited money using any type of payment method other than a credit card, and age verification has not been satisfactorily completed in respect of You within 72 hours of You attempting to register and open an Account and deposit money with the site, then (eu) Your Account may be frozen, și (ii) no further gambling will be permitted via Your Account until age verification has been successfully completed. În plus, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided within 72 hours of Our requesting such proof, then the above-mentioned consequences will apply, mutatis mutandis. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
    4. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, inclusiv, but not limited to advertising, promotion and fulfillment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.

V. Account Registration

    1. Anyone interested in participating in the Services is obliged to register and open an Account at the Site.
    2. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, dar fără a se limita la, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
    3. You shall be fully and solely responsible to reserve in confidentiality Your Identification Details and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
    4. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion; in which case the Company may void the bonuses, winnings and bonuses winnings in the Accounts as well as return all funds deposited in the Accounts.
    5. The Company may at its own discretion and without having to provide justification, refuse to open an Account or close an existing Account. in orice caz, all contractual obligations already made will be honoured.
    6. You hereby represent that the registration of Your Account is done personally by You and not by any third party.
    7. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (A) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in the Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (eu) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (inclusiv, dar fără a se limita la, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (L) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole discretion, decide whether to open, maintain and/or close Your Account (provided that existing contractual obligations are honoured), as well as suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account - where You have broken any provision of these Terms and Conditions, (n) You shall be solely responsible for maintaining the confidentiality of Your Account details (including Your user name and password required for entering Your Account), and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, și (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site or any unauthorized use of the Site by any third party.
    8. You further represent, warrant, acknowledge and undertake that (A) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (de exemplu. credit card) information You provided the Company in connection with Your Account are of means of payment owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, și (h) You are not and You have not notified the Company that You are addicted to gambling.

VI. Account Operation

    1. It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.
    2. The following deposit methods are available to deposit money with the Company: Credit Cards, Wire Transfer, Neteller, PayviaPhone, paysafecard, Trustly, ideal, Skrill, Sofort, GiroPay, Euteller, WebMoney, Qiwi, Zimpler, Ecopayz and Fast BankTransfer. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Deposits made via PayviaPhone has a 15% processing fee which will be deducted from your deposit amount.
    3. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit; by way of example, PayviaPhone deposits are from GBP 10 to GBP 30 per day per phone number, paysafecard – din £/$/€ 10 or 100kr to £/$/€ 700 or 7,000kr per deposit per Site.
    4. The Company is required by its licence issued by the Gambling Commission to inform You about what happens to funds which the Company holds on account for You, and the extent to which funds are protected in the event of insolvency . The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation. For additional information, You can click here - Protection of customer funds.
    5. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.
    6. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players.
    7. If Your Account is regulated by the Malta Gaming Authority, it will be deemed an Inactive Account if You have not logged into Your Account for a period of 12 (twelve) luni. Any Inactive Account will be charged with an administrative fee equivalent to 5 (cinci) Euros per month, provided the Company has notified You 30 (treizeci) days prior to Your Account becoming Inactive, that such fees will be incurred; the maximum amount of fees thus incurred will be the balance of Your Account . If You have not logged into Your Account for a period of 30 (treizeci) luni, Your Account will be deemed a Dormant Account, in which case the Company shall remit the balance of Your Account (after deduction of the charges referred to in this section) to You, or to if You cannot be satisfactorily located - to the Malta Gaming Authority.
    8. The arrangement outlined in section 7 will not apply to an Account which is regulated by the Gambling Commission.
    9. In any case in which Your Account becomes a Dormant Account or an Inactive Account according to section 7 (which is not applicable if Your Account is regulated by the Gambling Commission), is blocked from further use or closed, and without derogating from the Company's right to seize and forfeiture any and all funds held in Your Account, You may contact the Company at customersupport@instantgamesupport.com and submit a request to reopen Your Account and/or return the balance of Your Account. Pentru a evita orice dubiu, the Company is under no obligation to accept Your request, and such request will be reviewed in accordance with the relevant facts and circumstances and the provisions of these Terms and Conditions.
    10. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
    11. The Company's default user history presentation provides only part of the game history; if You wish to receive all of Your game history, please contact the Company's customer support at customersupport@instantgamesupport.com,

VII. Withdrawals

    1. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit.
    2. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.
    3. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
    4. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility.
    5. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in section 7) may be charged to You upon withdrawal.
    6. It is Your responsibility to notify Us immediately of a lost or stolen credit/debit card or change of details to an e-wallet; any losses and damages stemming from a failure on Your part to provide immediately such a notification will be borne solely by You, and We will not be liable for any such losses and damages.
    7. Withdrawals are subject to a processing fee in the amount of £/$/€2.5 or 25kr per withdrawal.
    8. If Your Account is regulated by the Malta Gaming Authority, the maximum withdrawal amount per Account is (eu) £/$/€ 3,000 or 30,000kr per week, și (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players.
    9. Limitations:
      • Visa credit and debit card withdrawals are not available in certain countries due to local issuer restrictions.
      • MasterCard and debit card withdrawals are not available due to issuer restrictions.
      • Skrill, Webmoney and Qiwi may only be used as a withdrawal option in case a successful payment was done previously.
      • Some methods are only available in certain countries and with certain currencies.
      • For further information please contact Our customer support via LiveChat or e-mail at: customersupport@instantgamesupport.com
    10. As a measure to protect You from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to Us:
      • Credit/debit card used to fund Your Account: A clear, legible copy of both sides of the card is required. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
      • Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons.
      • Photo ID: A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
    11. The additional documentation requirement will be mandatory where Your cumulative withdrawals amount to £/$/€1500 or 15,000kr.
    12. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend Your Account (including freezing all funds deposited within) until further notification.
    13. In order to make a withdrawal, click on the "Casier" icon, followed by the "Retragere" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Retrage" and the withdrawal process will begin.
    14. Please be advised that all cash out requests will appear as "Pending" pentru 3 business days (for Swedish Players - 24 hours), during which time You can cancel the request. In order to cancel Your withdrawal request, go to the "Cancel Withdrawal" tab and click "Cancel" next to Your withdrawal amount.
    15. After 3 business days (for Swedish Players - 24 hours), the status of Your withdrawal request will change to "Prelucrare" and You will no longer be able to cancel it. You will receive an email notification once Your request has been delivered and the funds have been transferred to You.
    16. For assistance with withdrawals or any other matter, feel free to Contact Us
    17. The methods with which You can use to withdraw funds from Your Account are: Credit and Debit Cards, Neteller, paysafecard, Skrill, Trustly, Ecopayz, Euteller, Qiwi, Webmoney and Bank Transfer.

VIII. Joc responsabil & Self-exclusion

    1. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We urge You to review information available at https://www.gamblersanonymous.org.uk/, http://www.gamcare.org.uk/ or similar websites so as to ensure You are gambling responsibly. În plus, We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling. We offer measures relating to deposit limits, wager limits, loss limits and session limits; any reduction in the limits will take effect immediately and any increase in the limits will take seven days (sau 24 hours if Your Account is regulated by the Gambling Commission) before coming into effect. În plus, We offer self-exclusion and cooling off options (as further detailed in sections 2-8). We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.cyberpatrol.com or www.gamblock.com/
    2. Te-ar putea exclude din utilizarea Serviciilor pentru orice moment determinată sau nedeterminată (sau, if Your Account is regulated by the Gambling Commission - pentru o perioadă minimă cuprinsă între șase luni 12 luni (extensibil de Dvs. pentru una sau mai multe perioade de cel puțin șase luni în fiecare)) prin intermediul secțiunii de jocuri de noroc responsabil în interfața client sau prin contactarea de asistență pentru clienți prin intermediul (customersupport@instantgamesupport.com), în conformitate cu decizia ta de a fi furnizate Societății. Înainte de confirmarea Cererea dvs. de auto-excludere, Veți fi furnizat informații cu privire la consecințele auto-excludere. Ar trebui să vă decideți să fie auto-exclus, Vă încurajăm să ia în considerare extinderea dvs. de auto-excludere a altor operatori de jocuri de noroc la distanță utilizate în prezent de către Dvs.. Toate pariurile nedeterminate la momentul tau de auto-excludere vor fi stabilite în mod normal, în conformitate cu termenele normale și, dacă este cazul, ulterior,, câștigurile plătite Tu. Blocări cont de auto-excludere nu poate fi anulată în timpul perioadei de auto-excludere a fost de acord.
    3. Following Your request to be self-excluded: (eu) Your Account will be closed and any funds held in Your Account will be returned to You (subject to the provisions of section V/8); (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; prevăzut, in orice caz, that this will not extend to blanket marketing which is targeted as a particular geographical area and where You would not be knowingly included.
    4. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, such self-exclusion will end and you will be allowed to commence wagering with the Company and also receive marketing materials. If Your Account is regulated by the Gambling Commission, at the end of such self-exclusion period, such self-exclusion will remain in place unless You take a positive action in order to gamble again (subject to a minimum self-exclusion period of six months), and You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials. The positive action in order to gamble again must be accompanied by a one day cooling off period prior to allowing You to gamble again.
    5. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. in orice caz, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
    6. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:
      1. Have You been diagnosed with an addictive disorder previously?
      2. Do You place bets while under the influence of alcohol or other substances?
      3. Is gambling interfering with Your daily life?
      4. Are You trying to recover previous loses by placing more bets?
        If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help.
    7. If Your Account is regulated by the Gambling Commission, You may request a time out from gambling, which is a cool off period of between 1 la 42 zi. A request for a time out period should be submitted via the Site in the casino client under the responsible gambling section. Once the cool off period requested is over, or if You asked to end it, then, despite anything to the contrary herein, You will be allowed to continue and gamble without any restrictions.
    8. Puteți seta un interval de timp a realității prin intermediul ecranului de joc responsabil. Odată stabilit, timpul care a trecut de când ai început să joace Jocurile în aceeași sesiune va apărea pe ecran (the "Timecount"). Odată ce Timecount va ajunge la realitate verifica intervalul de timp Ați stabilit, Vei fi împiedicat să continue să joace Jocurile în timpul aceleiași sesiuni, până când Recunoașteți doriți să continuați să joace Jocurile. Dacă Recunoașteți doriți să continuați să joace Jocurile, Timecount până la următoarea verificare a realității va fi resetat, iar procesul menționat mai sus va recommence. Începe o nouă sesiune va determina Timecount pentru a reseta, de asemenea. În orice moment, Puteți modifica și / sau anula intervalul de timp a realității, și o astfel de modificare sau anulare va intra în vigoare imediat (iar în cazul schimbării, va reseta Timecount).

IX. Politica Bonus

    1. Once You make an eligible deposit according to a promotion offered by the Site, You immediately receive a Deposit Bonus. Bonus Depozit, sub formă de bani bonus și / sau într-o formă de rotiri gratuite, will appear in Your bonus balance.
    2. În plus, We may offer You a Complimentary Bonus, sub formă de bani bonus și / sau într-o formă de rotiri gratuite. The Complimentary Bonus will appear in Your bonus balance.
    3. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an account with the Site. Bonusul de înregistrare poate fi furnizată sub formă de bani bonus și / sau sub formă de rotiri gratuite. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site. Any Player can receive up to 5 (cinci) Bonusuri de înregistrare în rețeaua Progressplay.
    4. All the above bonuses and the winnings generated by them are the Bonus Funds. In case of free spins, the winnings generated by the free spins are considered as the initial sum of that bonus.
    5. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. Dacă, într-o etapă ulterioară, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
    6. The Bonus Funds of each bonus will be converted to real money only after wagering 50 (cincizeci) times the initial sum of that bonus. The conversion from Bonus Funds to real money is capped at a sum equal to (eu) 5 (cinci) times the initial sum of the bonus, OR (ii) in case of free spins - $/€/£ 20 sau 200kr. Any amount of the Bonus Funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance.
    7. Only wagers made with Bonus Funds will contribute towards the wagering requirement in section 6 (the “Requirement”). Pariurile făcute cu bani reali nu vor fi luate în considerare cerința. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. De exemplu, if You have three active bonuses, the initial sum of the first was of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, apoi câștigurile și cerința va fi calculată în conformitate cu o 2-3-1 Despică.
    8. Numai 5% (cinci la suta) din pariurile plasate pe toate versiunile de video poker și / sau video poker de putere se calculează în cerința; numai 10% (zece la suta) din pariurile plasate pe toate versiunile de Blackjack, Baccarat, Ruletă, jocuri de masă de poker și / sau jocurile cu jackpot se calculează în cerința.
    9. Următoarele jocuri nu vor contribui la cerința: Se răcește Buck, Se răcește Buck 5 Mulinete, Forsaken Britanie, praf de stele, Untamed Bengal Tiger, Untamed gigant Panda, Untamed Wolf Pack, Jack Hammer 2, Robin Hood, Tomb Raider, Tomb Raider 2, Dansul dragonului. bikini Party, Lupul cel mare și rău.
    10. Cerința trebuie să fie îndeplinite în totalitate în cadrul 30 (treizeci) zi, or in case of free spins - în 7 (Șapte) zi, of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money
    11. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. in orice caz, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; orice Bonusuri în așteptare (vezi secțiunea 12 de mai jos) vor fi eliminate, de asemenea.
    12. Sub rezerva dispozițiilor prezentei secțiuni 12, doar un singur bonus poate fi active în același timp. Toate celelalte bonusuri (pentru a salva rotiri gratuite) will be considered as “Pending Bonuses”, cu cerințele lor de pariere aplicabile care începe numai după ce cerință este îndeplinită în totalitate, or if the Bonus is cancelled for any reason; în plus, if Your Bonus Funds go below 0.5 $/€/£ sau 5 kr, următorul bonus în așteptare (dacă există) will become active in parallel to the current Bonus. Orice bonus în așteptare (pentru a salva rotiri gratuite) nu poate fi pariate și nu va apărea în soldul bonusului înainte de a deveni activ, save for where the Bonus Funds go below 0.5 $/€/£ sau 5 kr. Ordinea de Bonusuri în așteptare (pentru a salva rotiri gratuite) becoming active will be on the basis of the time granting them to You. Puteți activa un bonus în așteptare, prin anularea Bonusurile în așteptare activă și anterioare.
    13. If You wish to cancel the Bonus, anularea se poate face sub fila Cont > fila Istoricul Bonus; in which case the Bonus Winnings will be removed as well and will not be converted into real money.
    14. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
    15. The Bonus promotion may be subject to promotion-specific terms and conditions, provided to You in the applicable marketing materials, which must be read in conjunction with these terms and conditions.
    16. In the event that the Company deems that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds cancelled and revoked, and Your Account may be closed. abuzul include, dar nu se limitează la, încercând să creeze un avantaj incorect, registering multiple accounts within the Progressplay network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, singur sau împreună cu alții, într-un mod care prevede profit garantat, indiferent de rezultatul parierea.
    17. If You knowingly attempt to circumvent the Company's systems by using a virtual private network connection to participate in games which You would otherwise not be eligible to participate in, You shall be deemed to have breached these terms and conditions and the Bonus Funds will be cancelled and revoked, and Your Account may be closed.
    18. Fără derogare de la orice alte prevederi din acești termeni și condiții, înainte ca retragerile sunt procesate, Your play will be reviewed for any irregular playing patterns. În interesul jocului corect, egal, zero sau low pariuri în marjă sau pariuri speculative, Se consideră că toate modelele de joc neregulate. Exemple suplimentare de modele de joc neregulate includ, de asemenea,, dar nu sunt limitate la: (eu) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, mână individuală, sau rotunde, (ii) construirea unui echilibru și schimbarea semnificativă a modelelor de joc pentru dimensiunea exemplu pariu, tipuri de joc și structuri de pariuri etc. în scopul de a satisface cerința; (iii) plasând pariuri mari care au ca rezultat un câștig substanțial urmată și de o scădere dimensiune pariu egal cu sau mai mare 65% din media dimensiunea anterioară pariu, până la îndeplinirea cerinței; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) făcând pariuri mari și apoi reducând substanțial pariurile pentru a satisface cerința; și / sau (noi) trecerea de la un joc ponderat scăzut la un joc ponderat ridicat după o victorie mare cu scopul de a îndeplini cerința. Should the Company deem that irregular game play and/or betting techniques circumventing the standard house edge (inclusiv, dar fără a se limita la, Strategiile Martingale, carte de numărare precum și pariuri cu risc scăzut în ruletă, cum ar fi pariurile pe roșu / negru în cantități egale) a avut loc, it reserves the right to cancel and revoke the Bonus Funds, and Your Account may be closed.
    19. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, and Your Account may be closed.
    20. The Company reserves the right to alter this chapter, Anulare, modifica sau suspenda orice ofertă și orice promoție în orice moment și fără notificare prealabilă – in respect of any Bonus that has yet to be provided to You. Nothing in this section limits any other right and/or remedy granted to Us.

X. Powers and Authorities of the Company

    1. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity. in orice caz, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee (wager) sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee (wager) accordingly.
    2. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, inclusiv, dar fără a se limita la, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
    3. The Company reserves the right to cancel, terminate, modify or suspend its Services to You in its sole discretion, given that the Company will provide You with a clear notice in writing of its decision; provided that this will not impact any rights already granted to You.
    4. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly. Without derogating from any other provision of these Terms and Conditions, in any case in which the Company may terminate and/or suspend an Account, the Company may freeze all funds deposited within the Account and void all bonuses, winnings and bonus winnings in the Account.
    5. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account, immediately inform Malta Gaming Authority or the Gambling Commission, as applicable, of the matter and refrain from re-commencing playing the Game if it is indicated that the failure which has occurred may re-occur.
    6. The Company shall be entitled, La discreția sa, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonusuri, and/or promotionsprovided that such act is not taken retroactively. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.

XI. Reservations concerning Our Responsibility

    1. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, calculatoare, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
    2. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract or tort, arising from the access to, or use of, the Site, the Services and/or otherwise.
    3. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied.
    4. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
    5. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
    6. You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
    7. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.
    8. The site, Servicii, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether express or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.

XII. Intellectual Property

    1. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (inclusiv, dar fără a se limita la, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights. Without derogating from the above, You are strictly prohibited from: (eu) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, și (iv) making the Services and/or the Site available to any third party.

XIII. Relații Clienți

    1. You may contact the Company in connection with anything related to the Site and/or the Services at any time via Our customer support, which is available at customersupport@instantgamesupport.com
    2. Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary.
    3. The Company will not tolerate any abusive behavior exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, La discreția sa, suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account.

XIV. Disputes

    1. Any claim and/or dispute You have must be raised by You, by email to customersupport@instantgamesupport.com, în 14 (fourteen) business days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute; such email must include any and all relevant information and documentation required in order to evaluate Your claim and/or dispute. The Company's customer support department shall review Your claim and/or dispute and provide You with its decision within 14 (fourteen) business days from receiving Your claim and/or dispute. If You do not agree with this decision, You may appeal the decision by sending an email to customersupport@instantgamesupport.com, în 7 (Șapte) business days from the date of transmission of the appealed decision to You, together with all relevant information and documentation; such appeal will be handled by the support manager, and its decision will be the final decision of the Company in this matter.
    2. If You disagree with the final decision of the Company in respect of Your claim and/or dispute and would like to dispute it, then (A) inasmuch as it relates to any acts of the Company under its Maltese online gambling licence, You may bring Your claim and/or dispute following the receipt of the Company's final decision to the Malta Gaming Authority at support.mga@mga.org.mt; (b) inasmuch as it relates to any acts of the Company under its Gambling Commission online gambling licence, You may bring Your claim and/or dispute following the receipt of the Company's final decision to the Independent Betting Adjudication Service.

XV. Miscellaneous

    1. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Malta, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Malta with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us. Provided, in orice caz, that nothing within these Terms and Conditions will exclude the applicability of the laws of England in respect of anything applicable to the Company's Gambling Commission licence.
    2. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.
    3. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
    4. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (eu) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, și / sau (iii) grant You any security interest in any asset of the Company, inclusiv (dar fără a se limita la) any sum held in Your Account.
    5. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You within 24 hours from the time it is sent to You in the aforesaid manner.
    6. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
    7. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; prevăzut, in orice caz, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

XVI. Language Discrepancies

  1. The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, sensul versiunii în limba engleză va prevala.

Versiune 1.2.1 - 3.10.18

Valid until further notice